Why do we end some calls in a few seconds but continue other conversations for over 10 minutes? It is not about the product or service they’re selling but how the caller initiates the conversation. It’s all about whether they’re building rapport with you. Rapport is...
Leadership And Management Articles
View our latest blogs, videos and insight about leadership and management courses, leadership skills and training. See how you can become a team leader with our online learning courses and follow us for the latest info and insight along with upcoming management courses / training courses.
Effective leadership in crisis
Once again, we are looking at a very uncertain and unsettling future. These are unpredictable times. We face a recession - a crisis in itself. But it comes on the back of the global COVID-19 pandemic, an unprecedented public health crisis and its implications. Just...
What Should New Team Leaders Do First? Best practices.
Taking on a leadership position, whether for an existing team or starting in a new one, can be daunting, with no prior experience to draw on. In addition, as a post-COVID effect, more teams are embracing remote working or a hybrid model, adding complexity and...
Workplace Mediation Guide – How To Resolve Disputes
At some point in our careers, we will all face conflicts with a coworker. Workplace mediation can help resolve the issue before it becomes a bigger problem, whether it's a minor disagreement or a full-blown argument. Workplace mediation services is a process where an...
Employee Development Plan
As businesses grow, it becomes increasingly important to invest in employee development. A well-developed employee development plan can help you retain top talent, improve your team's skills, and boost productivity. There are a few key elements to include in any...
What are the different types of leadership styles that managers can use?
Leadership is critical to an organisation’s success. It has a direct impact on the overall efficiency and performance of the organisation, and whether or not it can achieve its strategic leadership goals. This article intends to briefly define different types of...
How to onboard remote employees
Tips for making the Transition go smoothly Onboarding new remote team members can be difficult, but it's even more challenging when you're remote hiring. If you're unsure how to make the smooth transition, don't worry! We've got you covered. This blog post will...
Organizational Barriers to Change
How to overcome organizational impediments Understanding the different types of barriers existing within an organization is crucial to overcoming organizational impediments. It will allow you to develop a strategy to overcome any employee resistance to the corporate...
What Makes a Good Team Leader?
What is a team leader — and what makes a great team leader? Before asking these questions let’s take a look at the leadership skills employed by successful leaders who focus, motivate, and mentor team members working toward a targeted outcome: Qualities of a good team...
How To Make Agile Transitions In A Company
“Thriving in today’s marketplace frequently depends on transforming to become more agile”- Scott M. Graffius Most organizations are thriving and surviving in the digital era by transitioning towards agile methodology from traditional methods. By adopting agile...